Maid Agency in Penang — PMA Head Office
Agensi Pekerjaan PMA Sdn Bhd (PMA) has placed domestic helpers with Penang families from our Burmah Road office since 1993 — one of the longest operating licensed maid agencies in Penang.
PMA's Penang head office serves families across Penang Island and Seberang Perai with Indonesian and Filipino domestic helpers. Whether you live in a landed terrace in Tanjung Bungah, a high-rise condo in Gelugor, or a bungalow in Air Itam, our consultants understand the specific housing considerations and daily routines that affect how a helper placement succeeds here.
About This Branch
Phone: 04-229 9399
Hours: Monday–Friday, 9am–6pm | Sat: 10am–2pm
Ms Shirley Yap
Ms Yap has been part of the PMA team since 1998. She oversees placements for the Penang branch and is the point of contact for families across Penang Island and Seberang Perai. More about our team →
Areas We Serve in Penang
From our Burmah Road office, PMA serves families throughout Penang Island and the Seberang Perai mainland — a combined population of over 1.7 million. We commonly place helpers with families in:
- George Town
- Bayan Lepas
- Tanjung Bungah
- Gelugor
- Air Itam
- Butterworth
- Bukit Mertajam
- Seberang Perai
- Jelutong
- Batu Ferringhi
- Balik Pulau
What Penang Families Ask For — and What We've Learned
After 30 years of placements in Penang, certain patterns stand out. Condominium-living families — and Penang Island has a high density of them, particularly in Gelugor, Tanjung Tokong, and around Gurney Drive — frequently ask us about helper room arrangements. Most modern condominiums in Penang were built with a dedicated maid's room, but older or smaller units may not have one. We discuss this practical reality at your first consultation, not after you've committed to a placement, so that the helper's living arrangements are workable from day one.
Families in Butterworth and Bukit Mertajam who work on the island face a specific challenge: if they commute by ferry or across the Penang Bridge daily, the helper effectively manages the household independently for long stretches. We factor in this level of autonomy when recommending profiles. Not every helper is the right fit for a home that requires significant unsupervised decision-making; we make this distinction clearly.
In the older neighbourhoods around Air Itam and Farlim, multi-generational household structures are common. We place more helpers for elderly care in these areas than in any other part of Penang. If your primary need is for a family member who requires daily assistance with mobility, bathing, or medication — see our elderly care placement service for what to look for in a profile.
Services Available from Our Penang Office
- Indonesian domestic helper placement
- Filipino domestic helper placement
- Elderly care helper matching
- Childcare and nanny placement
- General housekeeping and cooking
- PLKS renewal assistance and levy payment guidance
- Post-placement support and replacement guarantee
How Hiring Works from Our Penang Branch
Walk in, call, or WhatsApp to arrange a consultation — no booking system, no waiting room queue. A consultant will sit down with you, learn about your household, and present matching profiles within a few days. For families on the mainland who cannot easily cross to the island, we handle the full process by phone and can arrange document collection at your convenience.
The full process — from your first visit to your helper's arrival — typically takes 1–3 months for Indonesian helpers and 2–4 months for Filipino helpers, depending on current immigration processing times. Read the full step-by-step guide →
What Penang Clients Say
"We have a small condo in Gelugor and were worried about the room situation. PMA's consultant walked through the options with us honestly — the helper we placed has been comfortable for two years."
"Our helper from PMA has been caring for my father in Tanjung Bungah for over a year. She handles everything — morning routine, meals, medication, and keeps him company in the evenings. Highly recommend."
"I'm in Bayan Lepas and couldn't get away during the week. PMA handled most of the process over WhatsApp. The paperwork was clear, and my helper arrived exactly when they said she would."
Frequently Asked Questions — Penang
-
Yes. Our Burmah Road office serves families on Penang Island and across Seberang Perai (Butterworth, Bukit Mertajam). Mainland families often handle the full consultation by phone or WhatsApp — document exchange can be arranged without a trip to the island.
-
Malaysian law does not specify a minimum room size, but providing a private room with ventilation and lockable storage is both good practice and expected. Most Penang condominiums built after 2000 include a helper's room. We discuss your specific unit at consultation stage so living arrangements are workable before placement.
-
We are at 223D, Burmah Road, George Town — approximately 300m from the Gurney Drive junction. Coming from the city centre, turn onto Burmah Road from Jalan Sultan Ahmad Shah heading towards Gurney. Street parking is available. A Rapid Penang bus stop is within walking distance.
Ready to Find a Domestic Helper in Penang?
Call our Burmah Road office or send a WhatsApp — our consultants are available Monday to Friday, 9am to 6pm.